Returns, Warranty and Shipping
Returns, Warranty And Shipping Policies
Upon receiving your Beanpop items please inspect the package to confirm order accuracy along with fit and quality prior to washing or prepping your items. In the rare event of a manufacturing defect, please contact me immediately at email@example.com. Please include in your email, order number, item name, and description of defect. If the defect is in fact a manufacture error I will replace, repair, or refund your order within 60 days of purchase.
If your purchase does not meet your expectations, we will accept returns of new, never been washed or worn items within 30 days of purchase. Upon receipt of the returned item, Beanpop will provide you with a replacement, repair, refund (less shipping charges), or store credit. We reserve the right to charge a 10% restocking fee on returned items.
SYOF Customs cannot be returned due to the nature of the product. In the case of a manufacturing defect, please contact me immediately at firstname.lastname@example.org. Please include in your email, order number, item name, and description of defect. If the defect is in fact a manufacture error we will replace or repair your order within 60 days of purchase.
Elastic Defects: 60 days
Sewing/Workmanship Defects: 60 days
Warranty is void when:
*If a snap defect occurs within 60 days of purchase Beanpop will provide a pre-paid shipping label for you to return your diaper for the snap repair. After 60 days the owner of the diaper will be responsible for return shipping to and from Beanpop but the snap repair will be free of charge.
You can cancel your order within 24 hours of payment. If it is beyond 24 hours we reserve the right to issue a store credit. If your Ready To Ship item has been prepped and scheduled for shipping, you will be required to pay shipping costs and a restocking fee of 10%. Any Mini Group purchases are not eligible for cancellations, refunds or exchanges after the purchase has been made. If you request a cancellation of any SYOF items, you will be issued store credit ONLY and a cancellation will only be approved if you have not sent your fabric in before we start production on the SYOF batch.
Stocked diapers are ready to ship. Please allow 2-3 business days for your order to be processed.
Custom diapers and SYOF orders currently have an 8-12 week turn around time FROM DATE FABRIC IS RECEIVED.
Custom clothing, blankets, fleece, etc. currently have a 8-12 week turn around time.
If it has been longer than 8 weeks since you paid for your order and you have not received your items or tracking for your items please contact me at email@example.com immediately.
Shipping in the US: purchased items are shipped via first class or priority mail through the USPS depending on which method is chosen. All packages are shipped with delivery confirmation.
For shipping to Canada: all items are shipped via first class mail unless the package is too heavy (ie: blankets, large orders, etc). Please select International Shipping at check out otherwise your items will not ship until full shipping has been paid - if shipping ends up being more then what was charged we will invoice you for the additional charges via Paypal.
If you would like to pay for shipping insurance, please note that in the comment section at check out as it is not automatically offered on First Class packages and only $50 is included in Priority. Once your order has been placed and processed, we will then send you a separate request for the additional charges.
Beanpop is not responsible for any damaged or lost packages once delivered to the United States Postal Service.